Last updated October 20, 2026

Mission Live terms of service

These Terms govern your use of Mission Live, owned and published by Texas Speakers Bureau, LLC (TSB) and operated by Mission Managers LLC under its signed agreement with TSB ("Mission Managers," "Mission Live," "we," "us," or "our"). Mission Managers is also the seller and merchant of record for web subscriptions. The plan, renewal, cancellation, refund, tax, and payment provisions below apply to that purchase relationship. Mission Live is currently offered commercially only in the United States and is not presently offered commercially in Canada.

The service

Mission Live provides live speech recognition, captions, machine-assisted translation, and listener rooms. Launch service is captions only. Two features are not yet available: Media Studio (Coming soon) and spoken translation audio (Coming soon). Mission Managers is the customer point of contact.

Accounts and eligibility

Organization accounts may be created only by an adult authorized representative of a masjid, school, nonprofit, institution, business, event organizer, venue, or other legal organization. Mission Live does not sell individual, household, or family subscriptions. By creating an account or selecting an organization plan, you represent that you have authority to bind that organization. Participants, including minors, may access a licensed room only through the host organization and under its supervision, consent procedures, and applicable law; children must not independently create an account.

Hosts, venues, and consent

Hosts and organizations are responsible for obtaining all permissions needed to capture, transmit, translate, display, or store speech and media. Record test audio only with documented permission from the speaker and venue and appropriate notice to participants. The notice must identify the purpose, permitted uses, retention period, and deletion date. Avoid capturing children or private conversations unless the required authorization and safeguards are in place. A host must not use Mission Live for secret recording or unlawful surveillance.

Accuracy and responsible use

Speech recognition and translation may be incomplete, delayed, or incorrect. Mission Live is not a human interpreter and is not guaranteed to be error-free. Do not rely on it as the sole source for emergency instructions, legal rights, medical decisions, safety directions, or other high-consequence decisions. Organizations must arrange appropriate human review or interpretation where accuracy is legally or operationally critical.

Qur'an and Hadith source matching

Where available, Mission Live may match spoken words to Qur'an and Hadith source material and display source text or licensed translations with attribution. A software match is not a guarantee of accuracy or scholarly verification. Machine translations are labelled separately; uncertain or refused matches remain ordinary captions. You may not falsely claim scholarly review, scrape or redistribute licensed translation data, or use Mission Live to publish an unauthorized edition.

Acceptable use

You may not use Mission Live to violate law or another person's rights; submit content you are not authorized to use; harass, threaten, discriminate, deceive, or exploit; distribute malware; test or bypass security without written authorization; share access in a manner that defeats plan or listener limits; misrepresent machine output as certified human interpretation; or use the service to create a competing translation or Qur'anic-text database from licensed content.

Plans, renewal, and cancellation

Available plans, capacity, included features, billing period, price, currency, taxes, seller, and renewal date will be shown before purchase. Mission Managers sells institutional web subscriptions through its Stripe account as the merchant of record. An eligible organization receives one 10-day trial after it supplies its organization information, selects a plan, provides a payment method through Stripe, and the subscription is accepted. Unless cancelled before the trial ends, the selected monthly or annual subscription begins billing automatically when the trial ends. A recurring subscription then renews automatically for the selected period until cancelled. You may cancel from your account’s Subscription section or through the web billing portal; cancellation during the trial prevents the first charge, while a later cancellation stops future renewal and does not normally end access before the current paid period expires. Mission Live does not sell subscriptions or link to checkout in the iPhone or Android apps. Existing organization users may sign in, and listeners may join an organization-provided room without buying an individual subscription.

Prepaid extra time

Extra time beyond a plan's included minutes is prepaid at $0.65 per minute. Unused prepaid minutes do not expire. Extra time must be purchased before it can be used; Mission Live does not invoice extra time after use.

Fourteen-day satisfaction refund

For a first purchase of a Mission Live subscription or separately priced service, you may request a refund within 14 calendar days after that purchase begins if you are not satisfied with the service. Send the request to sales@missionm.net with enough information to identify the purchase. Mission Managers processes eligible web-purchase refunds as the merchant of record. After that 14-day period, monthly subscriptions are not prorated when cancelled, and annual subscriptions are not refunded for the unused remainder of the annual term. An additional refund may be issued at the merchant's discretion. Nothing in this section limits a refund or cancellation right that cannot lawfully be waived.

Taxes and payment processing

For web purchases, Mission Managers is the seller and merchant of record and uses Stripe to process payment. Mission Managers is responsible for the transaction, including applicable billing administration, refunds, disputes, and chargebacks. Web checkout and receipts will identify Mission Managers as the seller, and the bank-statement descriptor will be MISSION MANAGERS. You are responsible for taxes shown at checkout unless the seller is required to collect them. You authorize Stripe to charge the selected payment method and to share payment status and subscription identifiers needed to administer access.

Customer content and feedback

You retain rights you hold in the speech, recordings, captions, and other content you submit. You grant Mission Managers and its service providers a limited right to process that content only as needed to provide, secure, support, and improve the service under these Terms and the Privacy Notice. You represent that you have the permissions needed to grant that right. If you provide product feedback, we may use it without disclosing confidential information or identifying you publicly without permission.

Our intellectual property

Mission Live software, branding, interfaces, documentation, and original materials are owned by Texas Speakers Bureau, LLC. Qur'anic translations, source text editions, names, and attribution material remain owned by their respective rightsholders. Except for the limited right to use the service under these Terms, no intellectual-property right is transferred to you.

Suspension and termination

We may limit or suspend access when reasonably necessary to protect users, licensed content, security, service stability, payment integrity, or legal compliance. We will provide notice when reasonably practicable. You may stop using the service and may request account deletion, but deleting an account does not itself cancel a subscription handled by an app marketplace or payment processor.

Service changes and availability

We may add, remove, or change features, language availability, providers, or capacity limits. We may discontinue a licensed translation if permission expires or changes. We do not promise uninterrupted availability or a particular service level unless a separate signed institutional agreement expressly provides one.

Disclaimers

To the maximum extent permitted by law, Mission Live is provided “as is” and “as available.” Mission Managers disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that captions, translations, or session delivery will be uninterrupted or error-free. These disclaimers do not apply where prohibited by applicable consumer law.

Limitation of liability

To the maximum extent permitted by law, Mission Managers and its officers, directors, personnel, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or use. Their total liability arising from the service will not exceed the greater of US $100 or the amount you paid for Mission Live during the 12 months before the event giving rise to the claim. This limitation does not apply to liability that cannot lawfully be limited.

Organization responsibility and indemnity

If you use Mission Live for an organization, you represent that you may bind that organization. To the maximum extent permitted by law, the organization will defend and indemnify Mission Managers against third-party claims arising from the organization's unlawful recording, lack of required consent, unauthorized content, misuse of listener data, or material violation of these Terms. This obligation does not apply to the extent a claim was caused by Mission Managers' own unlawful conduct.

Governing law

These Terms are governed by the laws of the State of Texas and applicable United States federal law, without regard to conflict-of-law rules. Proceedings must be brought in a state or federal court with lawful jurisdiction in Texas, unless applicable consumer law gives you a non-waivable right to proceed elsewhere.

Changes and general terms

We may update these Terms and will post the revised date. Material changes will receive additional notice when required. If any provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not transfer your account or these Terms without our consent. We may transfer these Terms as part of a lawful organizational restructuring or service transfer with appropriate notice.

Report a concern

Report service concerns to info@missionm.net. The support mailbox is checked at least daily. We aim to reply within 24 hours and address urgent abuse reports the same day. Do not include payment-card details, passwords or unnecessary personal information in a report. Emergency services should be contacted directly for an immediate emergency.

Contact

Mission Managers LLC — web seller and merchant of record
8 The Green, Suite 16108
Dover, DE 19901
Statement descriptor: MISSION MANAGERS
Sales, billing, and refunds: sales@missionm.net
Technical support: info@missionm.net
Phone: 630-394-2926

Mission Live privacy requests
Email: admin@texas-speakersbureau.com