Last updated October 25, 2026
Mission Live privacy notice
Mission Live is owned by Texas Speakers Bureau, LLC ("TSB," "we," "us," or "our"). Mission Managers LLC ("Mission Managers") operates the service for TSB under a written agreement and is the seller and merchant of record for web subscriptions. This notice explains how Mission Live handles personal information in the United States. Mission Live is not presently offered commercially in Canada.
Who is responsible
TSB is responsible for how personal information is handled in Mission Live and receives all privacy requests. Mission Managers operates the service for TSB, is the customer point of contact for service and billing, and processes personal information only on TSB's behalf and under TSB's instructions. For web payments, Mission Managers uses its Stripe account, appears as the seller at checkout and on receipts, and is responsible for transaction refunds, disputes, and chargebacks.
Institutional accounts only
Mission Live sells service plans only to organizations, including masjids, schools, nonprofits, institutions, businesses, event organizers, and venues. It does not offer individual or family subscriptions. An authorized representative creates and administers the organization account. Listeners may join a room supplied by the organization without purchasing an individual plan.
Report a concern
For service concerns, contact info@missionm.net. In each app, Report a concern opens an email draft and shows the address with a Copy button. The app does not automatically attach audio, captions or account details. Include only the information needed to explain the concern. Privacy requests go to TSB as described under "Your state privacy rights" and "Contact us."
The support mailbox is checked at least daily. We aim to reply within 24 hours and address urgent abuse reports the same day. Do not include payment-card details, passwords or unnecessary personal information in a report. Emergency services should be contacted directly for an immediate emergency.
Information we process
Depending on the features you use, Mission Live may process:
Account and organization information: organization name, type, address, email, and phone; the authorized representative's email and display name; sign-in method, organization access, role, service plan, and subscription status.
Audio and captions: microphone or uploaded audio that you choose to submit, recognized speech, translated captions, selected languages, confidence, and quality signals.
Session information: room name and code, host and listener status, caption history, language selection, and operational events needed to deliver and recover a live session.
Device and service information: IP address, browser or app information, timestamps, diagnostic events, security and rate-limit records, and feature-usage totals.
Payment information: billing contact, customer and subscription identifiers, transaction status, tax information, and payment events. Full payment-card details for institutional web service are handled by Stripe, not stored by Mission Live.
Support and testing information: messages you send to support and recordings or evaluation notes submitted under a documented testing consent.
Where information comes from
We receive information directly from you and your organization, from the devices and browsers you use with the service, and from our service providers (for example, payment status from Stripe and sign-in status from Apple or Google when you choose those sign-in methods).
How we use information
We use information to provide speech recognition, captions, translation, listener rooms, account and organization administration, customer support, subscription management, security, abuse prevention, incident response, legal compliance, and consented quality testing. Mission Live does not sell personal information, does not share it for cross-context behavioral advertising or targeted advertising, does not use it for profiling that produces legal or similarly significant effects, and does not use customer audio or transcripts to train Mission Live's own models. We do not use voice or audio to identify any person.
Audio and recording
Live microphone audio is sent in short segments for speech processing and is not intentionally stored by Mission Live. A host must have the speaker's and venue's permission before submitting audio. Record test audio only with documented permission from the speaker and venue, appropriate notice to participants, a stated purpose, permitted uses, retention period, and deletion date. Avoid capturing children, private conversations, or people who have not received the required notice.
Service providers and international processing
Mission Live uses AWS for application hosting, databases, storage, and backups; Cloudflare for selected website, delivery, and administrative access functions; Soniox, Deepgram and, when selected, Microsoft Azure for speech recognition; Google's Gemini API for translation and limited recovery processing; Resend for account and service emails; and Stripe for web payments. Apple and Google provide app distribution and sign-in when enabled. The providers used depend on the requested feature; not every provider receives every session. Our service providers may use personal information only to provide their services to us and are required by contract to protect it. Providers may process information in the United States or other locations where they operate.
Qur'an and Hadith source matching
Where available, Mission Live may match spoken words to Qur'an and Hadith source material and display source text or licensed translations with attribution. A match is a software result, not a guarantee of accuracy or scholarly verification. Machine translations are labelled separately. An uncertain or refused match falls back to ordinary captions rather than receiving verified-source framing.
Media Studio — Coming soon
Media Studio uploads and processing are not available as a launch feature. Existing data from earlier testing remains subject to the retention and deletion rules below.
Retention
Our standard technical settings are: live-room source captions become eligible for cleanup after 24 hours; ended-room metadata after 30 days; billing-supporting usage events after at least seven years; administrative audit records after 365 days; and inactive listener-presence records after 10 minutes. Physical cleanup runs daily at 08:19 UTC, so eligible records can remain until the next successful sweep. Studio uploads are deleted after successful processing when the deletion step completes. The upload token expires after one hour, and the production object-store lifecycle expires abandoned Studio upload objects after one day. Records may be kept longer when reasonably necessary for security, fraud prevention, payment and tax records, disputes, legal obligations, or a separately approved institutional retention setting.
Routine database backups expire after 35 days. Historical migration copies are reviewed separately. Financial records are retained for at least seven years, and longer while needed for an open balance, dispute, or preservation hold. Automatic deletion of payment, credit, settlement and financial audit records is not currently enabled. Account deletion removes active account records, but does not erase these retained records or payment-provider records.
Service-provider processing and retention are separate from Mission Live's application cleanup schedules. Providers may retain information under their applicable terms, agreements, and service settings. We do not promise that every provider deletes information on the same schedule as the app.
When we disclose information
We may disclose information to the service providers described above; to Mission Managers as operator; to an organization that administers the account or session you use; when you direct us to do so; to protect the rights, safety, security, and integrity of users or the service; in a business or organizational transition subject to appropriate safeguards; or when lawfully required. We do not give a venue or organization access to a listener's unrelated personal sessions.
Your choices
You may change caption languages, decline optional marketing, request a copy or correction of account information, and request account deletion. For current website, iPhone, and Android instructions, see Account deletion and data controls.
Your state privacy rights
Depending on the state where you live, including California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia, you may have the right to:
- confirm whether we process your personal information and access it;
- receive a copy in a portable format;
- correct inaccurate personal information;
- delete personal information;
- obtain a list of the categories of third parties, or the specific third parties, to which we have disclosed personal information, where your state provides this right;
- opt out of the sale of personal information, targeted advertising, and profiling (we do none of these);
- limit the use of sensitive personal information (we use it only as needed to provide the service you request).
We extend these rights to all U.S. users, whether or not their state law requires it.
How to make a request. Email admin@texas-speakersbureau.com with the subject "Privacy request" and tell us which right you want to use. We will verify your request by matching information you provide with information we hold, for example by confirming the email address on the account. An authorized agent may submit a request on your behalf with your signed permission; we may ask you to confirm your identity directly.
Response time. We will confirm receipt within 10 business days and respond within 45 days. If we need more time, we will tell you why and may extend by up to another 45 days where the law allows.
Appeals. If we decline your request, you may appeal by replying to our decision or emailing admin@texas-speakersbureau.com with the subject "Privacy appeal." We will respond to an appeal within 60 days and explain the result. If the appeal is denied, you may contact your state Attorney General.
No discrimination. We will not deny service, charge different prices, or give a different level of service because you exercised a privacy right.
Global Privacy Control and Do Not Track. Because we do not sell or share personal information or use it for targeted advertising, there is nothing for an opt-out signal to switch off. We treat a Global Privacy Control signal from your browser as a valid opt-out request for that browser. Mission Live does not track users across other websites; we do not change our practices in response to "Do Not Track" browser settings because we do not do that kind of tracking.
California notice at collection. In the last 12 months, Mission Live collected the following categories of personal information, for the purposes described under "How we use information," and disclosed them for business purposes to the service providers described above: identifiers (such as name, email, account and device identifiers, IP address); customer records and commercial information (organization details, subscription and payment status); internet or other electronic network activity (diagnostic and usage events); audio and electronic information (submitted audio and resulting captions); and professional information (your role in your organization). We do not collect precise geolocation and do not use voice to identify individuals. We do not sell or share personal information, including of consumers under 16. Retention periods are listed under "Retention." California residents may also request information under California Civil Code §1798.83 ("Shine the Light"); we do not disclose personal information to third parties for their own direct marketing.
Nevada residents. We do not sell covered information as defined by Nevada law.
Children and institutional use
Mission Live is not directed to children under 13 and does not permit independent accounts for children under 13. A school or other institution that makes the service available to children must first have a written agreement with TSB or Mission Managers on TSB's behalf, provide appropriate notice, obtain any required parental or institutional authorization, use the approved data-minimization settings, and comply with applicable student and child privacy law. Do not submit a child's voice or personal information without the required authorization. If we learn that we have collected personal information from a child under 13 without the required authorization, we will delete it.
Security
We use access controls, encrypted network connections, restricted administrative access, rate limits, audit records, and retention controls designed to protect information. No system is perfectly secure. Please report a suspected security or privacy issue promptly.
Changes to this notice
We may update this notice as the service, providers, or legal requirements change. We will post the new date and provide additional notice when a material change requires it.
Contact us
Privacy requests and questions — Texas Speakers Bureau, LLC (owner)
Email: admin@texas-speakersbureau.com
Service, sales and billing — Mission Managers LLC (operator; web seller and merchant of record)
8 The Green, Suite 16108
Dover, DE 19901
Sales and billing: sales@missionm.net
Technical support: info@missionm.net
Phone: 630-394-2926