Last updated August 11, 2026
Mission Live privacy notice
Mission Live is operated by North American Imams Fellow, a Texas nonprofit corporation recognized as a 501(c)(3) public charity ("NAIF," "Mission Live," "we," "us," or "our"). This notice explains how Mission Live handles personal information in the United States. Mission Live is not presently offered commercially in Canada.
Who is responsible
NAIF determines how personal information is handled to operate Mission Live. Mission Managers LLC ("Mission Managers") is the authorized marketer and customer point of contact and is the seller and merchant of record for web subscriptions. Mission Managers uses its Stripe account to collect web payments, appears as the seller at checkout and on receipts, and is responsible for transaction refunds, disputes, and chargebacks. The private agreement between NAIF and Mission Managers is not customer information and is not disclosed through the service.
Institutional accounts only
Mission Live sells service plans only to organizations, including masjids, schools, nonprofits, institutions, businesses, event organizers, and venues. It does not offer individual or family subscriptions. An authorized representative creates and administers the organization account. Listeners may join a room supplied by the organization without purchasing an individual plan.
Information we process
Depending on the features you use, Mission Live may process:
- Account and organization information: organization name, type, address, email, and phone; the authorized representative's email and display name; sign-in method, organization access, role, service plan, and subscription status.
- Audio and captions: microphone or uploaded audio that you choose to submit, recognized speech, translated captions, selected languages, confidence, and quality signals.
- Session information: room name and code, host and listener status, caption history, language selection, and operational events needed to deliver and recover a live session.
- Device and service information: IP address, browser or app information, timestamps, diagnostic events, security and rate-limit records, and feature-usage totals.
- Payment information: billing contact, customer and subscription identifiers, transaction status, tax information, and payment events. Full payment-card details for institutional web service are handled by Stripe, not stored by Mission Live.
- Support and testing information: messages you send to support and recordings or evaluation notes submitted under a documented testing consent.
How we use information
We use information to provide speech recognition, captions, translation, listener rooms, media captioning, account and organization administration, customer support, subscription management, security, abuse prevention, incident response, and consented quality testing. Mission Live does not sell personal information, use it for cross-context behavioral advertising, or use customer audio or transcripts to train Mission Live's own models.
Audio, recording, and local saving
Live microphone audio is sent in short segments for speech processing and is not intentionally stored by Mission Live. A host or Studio user must have the speaker's and venue's permission before submitting audio. Record test audio only with documented permission from the speaker and venue, appropriate notice to participants, a stated purpose, permitted uses, retention period, and deletion date. Avoid capturing children, private conversations, or people who have not received the required notice.
Saving captions on a listener's device is optional. Device-saved captions remain under that device user's control and can be cleared in Privacy & recordings.
Service providers and international processing
Mission Live uses service providers to perform specific tasks. These may include Cloudflare for hosting, database and object storage; Deepgram for speech recognition; Google's Gemini API for translation and limited recovery processing; Apple and Google for app distribution or sign-in when enabled; and Mission Managers for marketing, customer contact, and web sales. Mission Managers uses Stripe to process web payments in its capacity as seller and merchant of record. These providers receive only the information needed for the requested function and may process it in the United States or other locations where they operate.
Future source-verification features
Mission Live does not currently offer a Qur'an verification badge or verification card as a launch feature. If a source-verification feature is introduced later, this notice will be updated before activation. The governing fail-safe rule will be that an uncertain or incomplete match remains a plain caption and never receives a verification claim.
Retention
Our standard technical settings are: live-room source captions become eligible for cleanup after 24 hours; ended-room metadata after 30 days; billing-supporting usage events after at least seven years; administrative audit records after 365 days; and inactive listener-presence records after 10 minutes. Physical cleanup runs daily at 08:19 UTC, so eligible records can remain until the next successful sweep. Studio uploads are deleted after successful processing when the deletion step completes. The upload token expires after one hour, and the production object-store lifecycle expires abandoned Studio upload objects after one day. Records may be kept longer when reasonably necessary for security, fraud prevention, payment and tax records, disputes, legal obligations, or a separately approved institutional retention setting. Device-saved captions remain until the device user clears them.
Routine database backups expire after 35 days. Historical migration copies are reviewed separately. Financial records are retained for at least seven years, and longer while needed for an open balance, dispute, or preservation hold. Automatic deletion of payment, credit, settlement and financial audit records is not currently enabled. Account deletion removes active account records, but does not erase these retained records or payment-provider records.
When we disclose information
We may disclose information to the service providers described above; to an organization that administers the account or session you use; when you direct us to do so; to protect the rights, safety, security, and integrity of users or the service; in a business or organizational transition subject to appropriate safeguards; or when lawfully required. We do not give a venue or organization access to a listener's unrelated personal sessions.
Your choices and privacy rights
You may change caption languages, decline optional marketing, clear device-saved captions, request a copy or correction of account information, and request account deletion. Signed-in users can use More → Privacy & recordings to export or delete account data. You may also contact us. We will verify the request and respond as required by applicable law. Some payment, security, tax, or legal records may be retained after deletion when required, and we will limit them to that purpose.
Children and institutional use
Mission Live is not directed to children under 13 and does not permit independent accounts for children under 13. A school or other institution that makes the service available to children must first have a written agreement with NAIF, provide appropriate notice, obtain any required parental or institutional authorization, use the approved data-minimization settings, and comply with applicable student and child privacy law. Do not submit a child's voice or personal information without the required authorization.
Security
We use access controls, encrypted network connections, restricted administrative access, rate limits, audit records, and retention controls designed to protect information. No system is perfectly secure. Please report a suspected security or privacy issue promptly.
Changes to this notice
We may update this notice as the service, providers, or legal requirements change. We will post the new date and provide additional notice when a material change requires it.
Contact us
Mission Managers LLC — web seller and merchant of record
8 The Green, Suite 16108
Dover, DE 19901
Sales and billing: sales@missionm.net
Technical support: info@missionm.net
Phone: 630-394-2926
North American Imams Fellow — Mission Live operator
4580 Helen St.
Dearborn, MI 48126
Privacy: ceo@naifusa.org