Account control

Delete your Mission Live account

Open Mission Live, choose More → Privacy & recordings, and select Delete my account. You will be asked to confirm before deletion begins.

What is deleted

The personal account record, organization access roles, sign-in sessions, hosted rooms, room captions, and active listener records controlled by the account are removed. Usage records needed only as aggregate service measurements are de-identified by removing account, room, and provider request references.

Before deletion

Export your account data first if you want a copy. If you own an organization with other authorized users, transfer ownership before deleting the account. Cancel an active institutional web subscription through Manage billing before deleting the account. The iPhone app has no purchase flow.

When deletion happens

Approved deletion removes the active account records immediately in one database transaction. There is no scheduled grace period. Active live sessions and unresolved billing must finish before deletion can proceed.

Records retained separately

Payment and settlement evidence is retained separately from the deleted account for at least seven years, and longer for open balances, disputes or preservation holds. Account deletion does not erase payment-provider records. Automatic deletion of financial records is not currently enabled. Routine database backups expire after 35 days; historical migration copies are reviewed separately. Restoring a backup requires reapplying subsequent account deletions before customer access resumes.

Device data

Clear saved captions separately in Privacy & recordings. The native iPhone app will also remove account tokens and device data when its account deletion flow is implemented.